Cloud and IT Services
Obsidian is registered with many of the leading Cloud Service Providers including: Amazon Partner Network, Google Cloud Platform Services Partner, Google Apps for Business Referral Program, and Microsoft Partner Network
Cloud Migration Strategies
- Obsidian offers expertise, including Amazon Certified Solution Architects, to migrate clients from legacy systems to cloud services
- We help clients clearly define unique workloads, and understand the data classification
- Obsidian works with clients to understand business processes, provisioning needs, data management, and budgeting to identify cloud providers that are the best match
- We manage the use, performance and delivery of cloud services and negotiate relationships between cloud providers and our clients
Cloud Service Management (CSM)
- Business Support
- We evaluate cloud services on behalf of our clients and develop price comparisons
- We manage service contracts (setup/negotiate/close/terminate)
- Obsidian manages user accounts and provides a single point-of-contact for resolving incidents
- We monitor user operations and generate reports
- Provisioning and Configuration Support
- We provision cloud systems based on client solutions
- Obsidian monitors cloud resources for usage, events and alerts and produces performance reports
- We monitor and enforce SLAs for client solutions
Obsidian provides clients with full lifecycle support from the vision and roadmap to the day-to-day operations and maintenance. We deliver services based on Service Level Agreements (SLAs), and help clients manage changing skill needs with staff augmentation. We lead project execution for complex technology initiatives and deliver on-time and within budget.
- Obsidian offers expertise to help clients align technology to their business needs. We help clients develop a strategic roadmap for how technology will be used to meet mission and business requirements. Our approach helps clients understand the goals and IT strategies within the roadmap, and we execute projects to implement these IT strategies. Our Strategy Consultants assist clients in identifying the drivers, key considerations, and other important factors for migrating and modernizing IT Services. Our experts develop comprehensive IT Transformation plans that provide clear steps to increase the value of technology.
IT Service Management
- Obsidian provides IT professionals to manage complex technology environments to meet SLAs. We provide support for performance-based contracts using industry best practices, standard processes, and automated tools to deliver the availability and performance our client’s demand. We design custom support solutions to meet specific service level targets.
- Obsidian’s Staff Augmentation services provide skilled personnel to work under client direction to help design, implement and maintain technology environments. Our skilled technology professionals help clients manage fluctuating skill needs, skills gaps and changing staffing needs to meet aggressive project timelines.
- Obsidian Project Management services assist clients with the execution of complex technology projects allowing them to focus on their core business. Our project managers are experts that focus on clear communication, and drive projects to completion on schedule and within budget. Obsidian also assists clients with the development and implementation of Program Management Offices that manage initiatives for a single department or the entire organization.